What kind of information do we collect?

We receive, collect, and store any information you enter on our Web site or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including name, email, password, communications).

 

​Data Processing

The data controller within the meaning of the applicable data protection laws is the:

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Promabi SA

Via Trevano 39

6900 Lugano

Svizzera

 

 

Why do we collect this type of personal information?

We collect such personal and non-personal information for the following purposes

• to provide and manage the Services;

• to provide ongoing assistance and technical support to our users

• to be able to contact our visitors and users with general or personalised service notices and promotional messages;

• to create aggregate statistical data and other aggregate and/or inferred non-personal information that we or our business partners may use to provide and improve our respective services;

• to comply with applicable laws and regulations

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How do we store, use, share and disclose the personal information of visitors to our site?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services. Your data may be stored via Wix.com's data storage, databases and general applications. Your data is stored by them on secure servers, protected by firewalls. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its suppliers.

 

How do we communicate with visitors to our site?

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect commissions or monies owed, to poll you through surveys or questionnaires, to send you updates about our company, or as otherwise necessary we may contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. To this end, we may contact you by email, telephone, text message and regular mail.

 

How can visitors to our site withdraw their consent?

If you do not wish your data to be processed, please contact us by email or send us a letter. You can find the contact details on our website.

 

Privacy policy updates

We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use and/or disclose it.

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Questions and contact information

If you wish to access, correct, modify or delete any personal information we have about you, you are invited to contact us at the address or send a letter. You will find the contact details on our website.

 

 

December 2023

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